Grievance & Complaint Handling Policy

At Credvridhi Private Limited, we value transparency, accountability, and fairness. This Grievance & Complaint Handling Policy ensures that all concerns raised by customers, employees, partners, or members of the public are handled promptly, fairly, and professionally.

Purpose of This Policy

This policy is designed to:

  • Provide a clear and structured process for submitting complaints or grievances.

  • Ensure that every complaint is acknowledged, reviewed, and resolved in a timely and fair manner.

  • Identify root causes and implement corrective and preventive actions.

  • Continuously improve our services, processes, and overall customer experience.

What You Can Report

You may raise a grievance or complaint regarding:

  • Any actual or suspected non-compliance with our internal policies or procedures.

  • Violations of laws, regulations, or ethical standards.

  • Human rights concerns, workplace issues, or unfair practices.

  • Service-related complaints, customer experience issues, or operational concerns.

How to Raise a Grievance

To submit a complaint or grievance, please contact us with complete details:

📧 Email: credvridhi@gmail.com

Please include relevant information such as order number (if applicable), date of incident, and a clear description of your concern. Our team will review your complaint and respond with the next steps as quickly as possible.

Our Commitment

We are committed to resolving all grievances with:

  • Respect

  • Confidentiality

  • Professionalism

We ensure that no complainant will face retaliation for raising a genuine concern. Every grievance is treated seriously and handled responsibly to maintain trust and transparency.

Contact Information

Credvridhi Private Limited
📧 Email: credvridhi@gmail.com
📞 Phone: +91 9311239463
📍 Address:
E-12, Sector-03, GB Nagar,
Noida, Gautam Buddha Nagar,
Uttar Pradesh, India – 201301